Returns & Exchanges
At Performance Online, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns or exchanges on all unworn fashion items. Please ensure all original tags are attached and the products remain in their original packaging to qualify for a full refund.
Initiate Your Request
Log into your customer account and navigate to your order history to select the items you wish to return or exchange.
Print Your Label
Download and print the prepaid shipping label generated by our portal and securely attach it to your return package.
Drop Off Package
Take your package to any authorized carrier drop-off location or schedule a pickup through our shipping partner's website.
Receive Your Refund
Once our quality control team inspects the returned items, your refund or exchange will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing